Known Issue- Custom Asset Libraries Unable to Fully Load (RESOLVED)

Update - MAY 19th, 2023. The issue has been resolved. If you continue to face issues, please contact 

Date: May 9th, 2023 9:30AM PT

Description: Users have reported issues with custom asset libraries not fully loading and character/scene thumbnails being blank. This includes the following custom libraries- Characters and Scenes. The thumbnails are still functional and can be clicked to add to videos. 


Our engineers are working on resolving this issue. 

Workaround: None 

Scope: Unknown.

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