10/18/2023 Known Issue - Preview/Conversion Issues (Resolved)

Update: October 18, 2022 10:40 AM PST
Our engineering team has resolved the issue. If you continue to experience problems with previewing or converting your videos, please let us know by submitting a support request here.

Date: October 18, 2022 8:45 AM PST

Description: Users have reported issues with previewing, converting or loading their videos in the studio. When clicking preview, the preview loads and the video does not play. On occasion a connection timeout error may appear.

Our engineers are working on resolving this issue. 

Workaround: None 

Scope: Unknown.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request