How do I unlock a locked out user in Vyond Professional?

This article applies to Professional-level subscribers. Only team administrators can adjust user access in Vyond. If you need to assist a locked out user with regaining access to their account prior to the expiration of the 12 hour lockout period, follow the steps below:

1. Navigate to Users in the upper right menu.


2. Click on the gear to manage the user. Note that this user's status shows as Locked in the user summary.


3. Click Unlock. Note that all other user changes are locked while the user is locked. admin3.png

4. This dialog will automatically dismiss and the user will show as unlocked in the user summary. 


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