Purchasing AI Avatar Minutes

To purchase AI avatar minutes, follow the steps below.

• For annual plans, minutes are purchased on an annual basis with the minutes allocated monthly.
• For monthly plans, minutes are purchased on a monthly basis with the minutes allocated monthly. 

Steps

1. Purchase a plan of your choice. A Vyond plan-Essential, Premium, Professional, Vyond for Agency, Vyond for Enterprise-is required in order to purchase AI avatar minutes. This is not a stand alone product, it's an add-on to an existing subscription. 

2. Once a plan has been purchased, go to your subscription page and select the option to Buy Now under ADD-ON.

3. The option to add minutes for AI avatar use will appear. Select anywhere from 20-40 minutes. If more than 40 minutes are needed, please submit your request here.

Minutes are allocated on a monthly basis and reset at the first of every month at 0:00 UTC.  

4. Once the number of minutes has been selected, click Go to Checkout to completed the payment. 

5. Once the payment has been completed, return to the AI avatar page and refresh to start using your minutes. 

Cost

The cost per minute is $2 USD. 

AI Avatar minutes are nonrefundable.

Canceling 

1. To cancel your AI avatar minutes, go to your subscription page and select the three dots. 

2. Select Cancel. The recurring charge for AI avatar minutes will not continue. You won't be charged for AI avatar minutes moving forward and will be able to use your existing minutes until your next schedule payment. 

3. Any remaining minutes can be used before the next subscription cycle. 

Other Considerations

• The minutes are billed at the same time as your subscription billing cycle.
• Minutes reset at the start of the calendar month.
• Minutes auto renew unless canceled.
• If a purchase is made mid-month, minutes are prorated based on the time left on the subscription and the days left in the month. 
• For the first month of purchase, you will get access to the minutes for the first month and the second month. For example, when you make a purchase of 20 minutes monthly on August 15, you'll get 30 minutes of AI avatar minutes (10 minutes prorated for August, 20 minutes for September) until the end of September. 
• Unused avatar minutes expire at the end of every month. Minutes do not roll over. 
• When minutes are purchased for a subscription with multiple seats, the minutes are shared across all seats. For example, if a subscription has 10 seats and 40 minutes are purchased, all 10 seats must share the 40 minutes of AI avatar use. To check how many minutes are left, navigate to the AI avatar creator and the number of minutes will appear to the left of the Generate button.