How do I deactivate, suspend, or add new seats and users in Vyond Professional?

This article applies to Professional-level subscribers. Only team administrators can change seat permissions, billing options, and other core controls in Vyond Studio.

Add seats

1) Click the initial or profile picture icon in the top right of Vyond Studio from within the team administrator's account, and click Subscription:

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2) Click Manage Account:

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3) Choose the option to Change Seats after clicking on the three ellipses:

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4) Under New Plan, increase the number of seats you would like to add, and click Confirm:

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5. You can then View Team to invite any new members to join: 

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All new seats are co-termed to the existing subscription. A member joining an existing subscription at a later date will only pay for the remainder of time for the subscription (partial term until existing renewal date). 

Invite users

1) Click the initial or profile picture icon in the top right of Vyond Studio from within the team administrator's account and go to Users:

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2) Click the Invite:

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3) Type in the email address of the new member(s) and select Send Invitation. The new member(s) will receive an email notification to join the team.

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Invitation recipients will have the option to either set up a new Vyond account, or to link an existing account if one exists with this email address:Screen_Shot_2019-12-19_at_2.38.57_PM.png

Suspend users

Suspending a user in Vyond means that they cannot log into their Vyond account. Their content is retained and they can be reactivated at any time.

1) Within the Users section, click the Manage user icon next to the active user:

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2) Select Suspended:

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Deactivate users

Deactivated users own no content and no longer occupy a seat on your subscription.

1) Within the Users section, click the Manage user icon next to the active user:

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2) Under User Status, Click Deactivated:

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3) Choose either to transfer the user's content to another active user, or delete their content:

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4) If you choose to transfer their content, type in the email address of the active user and choose if the recipient will be notified via email:

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5) If you choose to delete their content, select Delete:

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NOTE: Transferring or deleting content from a deactivated user cannot be undone.

Make another user an administrator

Professional subscriptions with multiple seats can have multiple administrators if desired.

1) Within the Users section, click the Manage user icon next to the active user:

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2) Under User Role, select "Admin":

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To remove administrator privileges:

1) Within the Users section, click the Manage user icon next to the active user:

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2) Under User Status, select "Member":

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Please note that only administrators can assign or remove administrator privileges. 

Remove Seats

1) Click the initial or profile picture icon in the top right of Vyond Studio from within the team administrator's account, and click Subscription:

Screen_Shot_2019-12-19_at_12.02.10_PM.png

2. Click Manage Account

Screen_Shot_2020-10-26_at_3.35.57_PM.png

3) Choose the option to Change Seats after clicking on the three ellipses:

Screen_Shot_2020-10-28_at_6.51.16_AM.png

4. Reduce the number of seats under New Plan:Screen_Shot_2020-10-26_at_1.34.26_PM.png

5. After you click Confirm, a window will appear notifying you of the change: 

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Please note that reducing the number of seats will be effective after the current subscriptions ends. If you have more users than seats, some users may lose access on renewal. Please make sure to either add additional seats if needed or deactivate users from the list before reducing the number of seats.

 

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