Why do I see payment error or transaction issue messages when paying for a subscription?

Payments on Vyond's website may get denied for various reasons. A duplicate transaction means a card was used multiple times in too short of a time window. Please wait 5 minutes and try again.



If waiting more than 5 minutes still results in an error message, proceed with these troubleshooting steps:

- Log in to a Vyond account before attempting to purchase

- If the card holder's name has a middle initial, add it within the First Name box

- Clear browser cache

- Utilize another supported browser (Chrome, Firefox, or Edge)

- Purchase on a different computer

- Try using a different credit card, if possible

- Contact the card issuing bank to understand why they are denying the charge

NOTE: After 15 failed consecutive attempts to purchase, you will be required to wait 24 hours before attempting another purchase.

Please contact support@vyond.com if you try the above troubleshooting steps and are still unable to purchase.

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