Why do I see payment error or transaction issue messages when paying for a subscription?

Payments on Vyond's website may get denied for various reasons. A duplicate transaction means a card was used multiple times in too short of a time window. Please wait 5 minutes and try again.

Capture.PNG

image001.png

If waiting more than 5 minutes still results in an error message, proceed with these troubleshooting steps:

- Log in to a Vyond account before attempting to purchase

- If the card holder's name has a middle initial, add it within the First Name box

- Clear browser cache

- Utilize another supported browser (Chrome, Firefox, or Edge)

- Purchase on a different computer

- Try using a different credit card, if possible

- Contact the card issuing bank to understand why they are denying the charge

Was this article helpful?
3 out of 3 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.