Payments on Vyond's website may get denied for various reasons. If you receive a payment error, please wait 5 minutes and try again.
If waiting more than 5 minutes still results in an error message, proceed with these troubleshooting steps:
- Try using a different card
- Log in to a Vyond account before attempting to purchase
- If the card holder's name has a middle initial, add it within the First Name box
- Contact the card issuing bank to understand why they are denying the charge
- Clear browser cache
- Utilize another supported browser (Chrome, Firefox, or Edge)
- Purchase on a different computer
Please make sure to fill out all fields for the billing information. Leaving empty fields can result in errors.
Please contact email@example.com if you try the above troubleshooting steps and are still unable to purchase.