Managing Professional User Access

Why are you removing the pause feature?

The paused user status will be retired in December because it is not compatible with our new admin panel. We are introducing a new experience in 2020 that will offer users additional administrative control features. These updates are in response to requests we have received from admins who require greater visibility over who on their team has access, as well as more tools to manage content ownership between users. 

When will the pause feature be removed?

The current admin panel will be permanently retired in December 2019, around the same time that we retire our Legacy videomaker.  Currently, your ability to pause users remains the same as it has always been.

What will happen to paused users after the pause feature is retired?

After this change is live in December, all formerly paused users will appear in your user list as deactivated. Effectively, these users are still in a paused state -- they cannot log in, but their content (videos and assets) is preserved and will remain so until you take action on their account. Read on for more details on how to handle these users.

How should I manage these users who will show up as deactivated in December?

You should review the list of users and make a decision on whether or not these users 

a., require access to create in Vyond,

b., own content and assets you wish to preserve, or

c., ought to have their content and assets deleted.

There’s no time limit on when to manage these users. If you do not take action, they will simply remain in the same state. Their accounts and content will be inaccessible, but the content and assets will be safely preserved until you make a choice to

a., activate the user,

b., deactivate and transfer their content or

c., deactivate and delete their content.

How do I unpause a deactivated user?

You can no longer unpause a user once their status has been switched over to deactivated in December. You can reactivate the user. Reactivating the user will require a seat.

How do I reactivate a user if I don’t have any open seats?

If you do not already have an open seat on your subscription you can purchase an additional seat, or review your list of users to see if there is another user that can be deactivated to free up a seat. 

I don’t want to reactivate this user, but I need to keep their videos and assets. 

When you choose to deactivate a user you will be given an option to transfer their video content and imported assets to another active user. The folder structure and shared video settings from the deactivated user will be carried over to the new owner. Imported assets will have a special tab in the assets menu.

What happens when a user is deactivated and the content is deleted? 

Deactivated users own no content and no longer occupy a seat on your subscription. Content deletion and content ownership transfer are both permanent and irreversible. Reactivating these users will not restore previously deleted or transferred content.

What happens when a user is suspended?

Suspending a user in Vyond means that they cannot log into their Vyond account. Their content is retained and they can be reactivated at any time. If you work with the same contractors frequently, this is a convenient way to maintain their access to the platform and avoid having to transfer ownership of their content between projects. Suspended users occupy a seat.

What will the new user statuses mean? 

 User Status

 Can Log in?

 Occupies Seat?

 Can Own Content?

 Notes

 Active

 Yes

 Yes

 Yes

 

 Suspended

 No

 Yes

 Yes

 
 Deactivated

 No

 No

 No*

*Content will revert to admin ownership or can be transferred to a specific user prior to deletion

 Deactivated (Formerly Paused)

 No

 No

 Yes**

**Reactivate user or transfer content to an active user 

 

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