How do I generate a HAR file for troubleshooting?

A .HAR file is a log that records the interaction between a web browser and a website. These interactions consist of each resource on these websites being loaded and the log (.HAR) measures the time it takes each resource to load. The .HAR helps identify if a particular resource is taking longer to load than others, which might cause performance issues. 

To obtain the .HAR file from your browser, follow the instructions below.

Google Chrome

1) Right-click on the screen and select Inspect 

Screen_Shot_2020-04-08_at_11.46.22_AM.png

2) Go to Network Tab

Screen_Shot_2020-04-08_at_11.47.01_AM.png

3) Refresh the page, keep loading until 30 seconds passed the connection timeout error

Screen_Shot_2020-04-08_at_11.47.52_AM.png

4) Right-click on the console and select Save all as HAR with content

Screen_Shot_2020-04-08_at_11.48.30_AM.png

 

Mozilla Firefox

1) Right-click on the screen and select Inspect Element 

Screen_Shot_2020-04-08_at_12.02.25_PM.png

2) Go to Network Tab

Screen_Shot_2020-04-08_at_12.02.58_PM.png

3) Refresh the page, keep loading until 30 seconds passed the connection timeout error

Screen_Shot_2020-04-08_at_12.03.18_PM.png

4) Right-click on the console and select Save All As HAR

Screen_Shot_2020-04-08_at_12.04.28_PM.png

 

Microsoft Edge

1) Right-click on the screen and select Inspect 

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2) Select Network Tab

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3) Refresh the page, keep loading until 30 seconds passed the connection timeout error

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4) Right-click on the console and select Save all as HAR with content

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