Known Issue: Live Chat availability may be limited due to Zendesk outage (Resolved)

Update:  This has been resolved by Zendesk 6/10/2021, 8:00pm Pacific time

Date: 6/10/2021, 3:40PM Pacific time

Description: Zendesk, which powers our customer support channels, is experiencing intermittent outages of its chat service. We continue to monitor live updates from their team as we await resolution.

Workarounds: Our phone lines are operational and we can be reached from 12am to 5:30pm PST Monday through Friday by calling 1 (888) 360-9639. If no one is available because all of our agents are busy, please leave a message and our team will prioritize returning your call. You can also write to us at and we will promptly respond to your email. 

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