Update: We have confirmed that this issue should now be resolved. If you are still seeing a blank page after clearing your cache, please contact our team at email@example.com so that we can escalate your issue.
Description: We have confirmed reports that some users have experienced issues when attempting to log in to their accounts. The problem started occurring after our scheduled maintenance on 6/14.
Steps: If you encounter an error message or a blank screen upon attempting to log in to your account, please follow these steps:
- Clear your cache and restart the browser
- Make sure your browser is up-to-date: https://www.whatismybrowser.com/
- Try logging in from an incognito/private window
- Try a different browser (Google Chrome or Firefox preferred)
If the problem still persists, please contact us at firstname.lastname@example.org