Known Issue: Blank page when logging in (Resolved)

Date: 6/15/21

Update: We have confirmed that this issue should now be resolved. If you are still seeing a blank page after clearing your cache, please contact our team at support@vyond.com so that we can escalate your issue.

Description: We have confirmed reports that some users have experienced issues when attempting to log in to their accounts. The problem started occurring after our scheduled maintenance on 6/14. 

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Steps: If you encounter an error message or a blank screen upon attempting to log in to your account, please follow these steps:

  1. Clear your cache and restart the browser
  2. Make sure your browser is up-to-date: https://www.whatismybrowser.com/
  3. Try logging in from an incognito/private window
  4. Try a different browser (Google Chrome or Firefox preferred)

If the problem still persists, please contact us at support@vyond.com 

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