Known Issue - Preview Issues (RESOLVED)

Update August 5, 2022 3:00PM PDT: Preview appears to be working, if the issue persists, please contact

Date: August 5, 2022

Description: Users have reported issues with previewing their videos. When clicking preview, the preview loads and the video does not play. On occasion the error "Sorry, your video is taking longer than usual to load. Please wait a moment" will appear.

Our engineers are working on resolving this issue. 

Workaround: None 

Scope: Unknown.

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