Technical Help

Technical

• Joining Community Office Hours on Bevy
• Is Vyond affected by the Log4j vulnerability (CVE-2021-44228)?
• 500 Internal Server Error
• Email Troubleshooting
• How do I clear my browser's cache?
• How do I generate a HAR file for troubleshooting?

Known Issues

• Known Issue - Performance Issue within the Stage
• Known Issue - 403 Error Message
• Known Issue - vyond.com Site Unresponsive (RESOLVED)
• Known Issue - Can't Load Vyond (RESOLVED)
• Known Issue - Photo to Character WebGL
• Vyond System Maintenance

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Video, Image, and Compression Management

• Can the aspect ratio be changed on a video?
• How do I merge two or more videos in QuickTime?
• Unable to import MP4 file
• How do I calculate the size of imported images?
• What third-party tools can I use to edit audio, video, and graphic files?
• What bitrate does the platform use for downloaded videos?

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Browser, Security, and System Requirements

• Technical Support FAQ
• Do I need to whitelist URLs for Vyond if I'm a network administrator?
• Can I password protect videos?
• Does Vyond support specific browsers?
• Can I use the platform in my own language?
• How do I unlock a locked out user in Vyond Professional?

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