Technical Help
Technical
Known Issues
- Known Issue - Live Chat not working
- Known Issue - Cannot resize or move assets on stage (Resolved)
- Known Issue - Cannot drag or move assets on the stage (Resolved)
- Known Issue - Conversions in Vyond Studio taking longer than usual (Resolved)
- Known Issue - Cannot Load, Preview, Download Videos in Vyond Studio (Resolved)
- Known Issue - Assets and effects that will not migrate from Legacy to Studio
Video, Image, and Compression Management
- How do I merge two or more videos in QuickTime?
- How do I remove the background of images or isolate an asset in a picture?
- How do I calculate the size of imported images?
- What third-party tools can I use to edit audio, video, and graphic files?
- What bitrate does the platform use for downloaded videos?
- How long is a converted video available for download as an MP4 file?
Browser, Security, and System Requirements
- Technical Support FAQ
- Do I need to whitelist URLs for Vyond if I'm a network administrator?
- Can I password protect videos?
- Does Vyond support specific browsers?
- Can I use the platform in my own language?
- How do I disable my browser's extensions?