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  1. Vyond Help Center
  2. Technical Help

Technical Help

Technical

  • Joining Community Office Hours on Bevy
  • Is Vyond affected by the Log4j vulnerability (CVE-2021-44228)?
  • 500 Internal Server Error
  • Email Troubleshooting
  • How do I clear my browser's cache?
  • How do I generate a HAR file for troubleshooting?

Known Issues

  • Known Issue - Photo to Character WebGL
  • Known Issue - Preview/Conversion Issues (Resolved)
  • Know Issue - Speech Enhancement not Working (Resolved)
  • Known Issue - Tilted Imported Assets
  • Known Issue - Chrome Flags
  • Known Issue: Blank page when logging in (Resolved)
See all 7 articles

Video, Image, and Compression Management

  • Can the aspect ratio be changed on a video?
  • How do I merge two or more videos in QuickTime?
  • Unable to import MP4 file
  • How do I calculate the size of imported images?
  • What third-party tools can I use to edit audio, video, and graphic files?
  • What bitrate does the platform use for downloaded videos?
See all 14 articles

Browser, Security, and System Requirements

  • Technical Support FAQ
  • Do I need to whitelist URLs for Vyond if I'm a network administrator?
  • Can I password protect videos?
  • Does Vyond support specific browsers?
  • Can I use the platform in my own language?
  • How do I unlock a locked out user in Vyond Professional?
See all 15 articles
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