Technical Help
Technical
Known Issues
- Known Issue: Live Chat availability may be limited due to Zendesk outage (Resolved)
- Known Issue: Crackling audio on PCs using imported .mp3 files (RESOLVED)
- Known Issue - Unable to Convert (RESOLVED)
- Known Issue: Blank page when logging in (Resolved)
- Known Issue - Cannot drag or move assets on the stage (Resolved)
- Known Issue - Unable to Import M4A file
Video, Image, and Compression Management
- Can the aspect ratio be changed on a video?
- How do I merge two or more videos in QuickTime?
- Unable to import MP4 file
- How do I calculate the size of imported images?
- What third-party tools can I use to edit audio, video, and graphic files?
- What bitrate does the platform use for downloaded videos?
Browser, Security, and System Requirements
- Technical Support FAQ
- Do I need to whitelist URLs for Vyond if I'm a network administrator?
- Can I password protect videos?
- Does Vyond support specific browsers?
- Can I use the platform in my own language?
- How do I unlock a locked out user in Vyond Professional?