Why do I see payment error or transaction issue messages when paying for a subscription? October 23, 2023 17:26 Updated Payments on Vyond's website may get denied for various reasons. If you receive a payment error, please wait 5 minutes and try again. If waiting more than 5 minutes still results in an error message, proceed with these troubleshooting steps: - Try using a different card - Log in to a Vyond account before attempting to purchase - If the card holder's name has a middle initial, add it within the First Name box - Contact the card issuing bank to understand why they are denying the charge - Clear browser cache - Utilize another supported browser (Chrome, Firefox, or Edge) - Purchase on a different computer Please make sure to fill out all fields for the billing information. Leaving empty fields can result in errors. Still need help? Submit a support request here. Related articles What payment methods does Vyond accept? Vyond Bootcamp Sessions How do I upgrade my subscription? Vyond Go Usage Limits How do I clear my browser's cache?