Why do I see payment error or transaction issue messages when paying for a subscription?

• Payment Troubleshooting Steps
• Regional Issues (Customers purchasing from India)
  
  

Payment Troubleshooting Steps

Payments on Vyond's website may get denied for various reasons. If you receive a payment error, please wait 5 minutes and try again.

If waiting more than 5 minutes still results in an error message, proceed with these troubleshooting steps:

- Try using a different card

- Log in to a Vyond account before attempting to purchase

- If the card holder's name has a middle initial, add it within the First Name box

- Contact the card issuing bank to understand why they are denying the charge

- Clear browser cache

- Utilize another supported browser (Chrome, Firefox, or Edge)

- Purchase on a different computer

Please make sure to fill out all fields for the billing information. Leaving empty fields can result in errors. 

Regional Issues (Customers purchasing from India)

Some regions experience longer payment processing times due to local banking restrictions. If your region appears in the list below, consider purchasing through one of our partners:

Still need help? Submit a support request here.