Account Options

Professional and Enterprise FAQs

• How do I deactivate, suspend, or add new seats and users in Vyond Professional?
• Multi-Subscription Accounts
• Managing Professional User Access
• How do I unlock a locked out user in Vyond Professional?
• Shared Spaces
• User Groups

Updating Your User Account

• How do I change my profile information?
• How do I change the email address for my Vyond account?
• Email Notification Preferences

Managing Your Subscription

• How do Vyond subscriptions work?
• How do I upgrade my subscription?
• Manage Subscription

Payments and Billing

• Purchasing AI Avatar Minutes
• What payment methods does Vyond accept?
• Where can I download my invoices and receipts?
• Billing History
• How do I change my billing information?
• How do I change the credit card on file with Vyond?

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Account Expirations, Deletions, and Cancellations

• When will my account be deleted?
• What is the Vyond cancellation policy?
• How do I delete my account?
• Expired Account Help

Account Options - Other FAQ

• Retiring Common Craft
• How to activate your pre-paid subscription (11-digit Alphanumeric Code)