Multi-subscription is a way for users across different subscriptions to collaborate on one account. Each subscription maintains its original subscription term. This option works best for teams working at the same company. Please note this is limited to Professional and Enterprise subscribers.
Interested in setting up a multi-subscription account? Please contact us at support@vyond.com for more information.
Things to Consider
- Once the multi-subscription feature is applied it cannot be reversed.
- Users under the account can be moved from one subscription to another, but the number of seats associated with the subscriptions remain fixed.
- Payment for the individual subscriptions remain separate and on separate schedules.
- Permission from both owners of the subscriptions are required before we can merge the accounts.
- Confidentiality/Data Security: Account Owners are able to view and interact with (copy, edit, export) all users' content within the multi-subscription account.
Content Access
| Role | Access |
|---|---|
| Owner |
|
| Manager |
|
| Member |
|
Seat Allocation
Within a multi-subscription, the account owner is able to move users across subscriptions. This makes it easier to combine the multi-subscription users to create a more traditional Professional subscription. Check out the steps below to see how to move users across subscriptions:
From the Homepage, open the Users section.
Find the desired user and open their user management tab by clicking the gear icon to the right of their name.
Open the Seat Allocation dropdown menu and select the subscription the user will be moved to.
Click Save to finalize the change.