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Multi-Subscription Accounts

Updated

Multi-subscription is a way for users across different subscriptions to collaborate on one account. Each subscription maintains its original subscription term. This option works best for teams working at the same company. Please note this is limited to Professional and Enterprise subscribers.

Interested in setting up a multi-subscription account? Please contact us at support@vyond.com for more information. 

Things to Consider 

  • Once the multi-subscription feature is applied it cannot be reversed.
  • Users under the account can be moved from one subscription to another, but the number of seats associated with the subscriptions remain fixed.
  • Payment for the individual subscriptions remain separate and on separate schedules.
  • Permission from both owners of the subscriptions are required before we can merge the accounts.
  • Confidentiality/Data Security: Account Owners are able to view and interact with (copy, edit, export) all users' content within the multi-subscription account. 

Content Access

Role  Access
Owner
  • Can access and manage all content within the account
  • Users (including other Owners and Manager accounts), videos, shared spaces, and subscriptions can all be managed by an Owner 
Manager
  • Can manage users, videos, and billing only for their specific subscription
  • Can only access content of users within their subscription
  • Cannot access Owner content 
Member
  • Can only access content within their own account, or content shared with them
  • No account management capabilities

 

Seat Allocation 

Within a multi-subscription, the account owner is able to move users across subscriptions. This makes it easier to combine the multi-subscription users to create a more traditional Professional subscription. Check out the steps below to see how to move users across subscriptions: 

From the Homepage, open the Users section. 

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Find the desired user and open their user management tab by clicking the gear icon to the right of their name. 

Screenshot 2024-03-13 at 9.47.44 AM.png

Open the Seat Allocation dropdown menu and select the subscription the user will be moved to. 

Screenshot 2024-03-13 at 10.09.19 AM.png

Click Save to finalize the change. 

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