General Troubleshooting Recommendations

If you're experiencing a technical issue with Vyond Studio, please try the steps below to help narrow the problem down:

1) Clear your browser's cache (learn more here)

2) Make sure your browser version is up-to-date (check here)

3) Test a different browser (Chrome / Firefox / Edge)

4) Close any other tabs you are not using

5) If necessary, close any other software applications you are not using

6) Disable plugins/add-ons in your browser (learn more here). These may include, but are not limited to:
    - Grammarly
    - Adblock
    - FoxClocks

7) Try to access the platform from an incognito/private window (learn more here)

8) Restart your computer

9) If you're accessing the site from a corporate network, please check this article 

10) If your video is longer than 10 minutes, split the video to reduce memory usage

If the problem persists, please submit a support request here.

The above links point to sites outside of the Vyond Help Center, and our company does not necessarily endorse the views, opinions, or posts made by these businesses or third-parties.

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