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Technical Help

Known Issues

  • Known Issue - Vyond Go "Unable to connect"
  • Known Issue- Lip Sync Previewing Issues
  • Known Issue - Microsoft Edge Compatibility
  • Known Issue - Unable to Import M4A file
  • Known Issue - Cannot drag or move assets on the stage (Resolved)
  • Known Issue - Cannot resize or move assets on stage (Resolved)
See all 15 articles

Technical

  • How do I generate a HAR file for troubleshooting?
  • How do I clear my browser's cache?
  • Email Troubleshooting
  • 500 Internal Server Error
  • Is Vyond affected by the Log4j vulnerability (CVE-2021-44228)?

Video, Image, and Compression Management

  • How do I merge two or more videos in QuickTime?
  • How do I calculate the size of imported images?
  • Unable to import MP4 file
  • Can the aspect ratio be changed on a video?
  • What third-party tools can I use to edit audio, video, and graphic files?
  • What bitrate does the platform use for downloaded videos?
See all 15 articles

Browser, Security, and System Requirements

  • Technical Support FAQ
  • How do I Report a Security Vulnerability?
  • Do you have open source attribution page?
  • How do I reset my password?
  • What are the system requirements for Vyond?
  • How do I disable my browser's extensions?
See all 17 articles
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