Technical Help
Known Issues and System Maintenance
Troubleshooting and Other Technical FAQ
- 500 Internal Server Error
- How long of a video can I create?
- How many videos can I create?
- General Troubleshooting Recommendations
- How do I reset my password?
- How do I generate a HAR file for troubleshooting?
Selling & Licensing
- What is a Certified Production Partner?
- Can I use Vyond assets in materials other than my videos?
- Can I monetize videos I create with Vyond Studio?
- Selling Vyond Videos on Fiverr
- May I create a TV commercial with your software?
- When do I transfer commercial rights to a video?
Video, Image, and Compression Management
- How do I merge two or more videos in QuickTime?
- How do I calculate the size of imported images?
- Unable to import MP4 file
- Can the aspect ratio be changed on a video?
- What third-party tools can I use to edit audio, video, and graphic files?
- What bitrate does the platform use for downloaded videos?
Browser and System Requirements
- What are the system requirements for Vyond?
- How many browser tabs can I have open in Vyond Studio at any given time?
- Do you have open source attribution page?
- How do I clear my browser's cache?
- How do I disable my browser's extensions?
- Can I password protect videos?
Security and Privacy
- Is Vyond Impacted by CrowdStrike Outage on 7/19/2024?
- How do I Report a Security Vulnerability?
- Does Vyond Sell Customer Data?
- Do I need to whitelist URLs for Vyond if I'm a network administrator?
- Why am I being emailed an authentication code to log in?
- Is Vyond affected by the Log4j vulnerability (CVE-2021-44228)?