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Help Center
Technical Help
Technical Help
Known Issues and System Maintenance
Known Issue - Multiple Tabs Error
Known Issue - Certain Text-to-Speech Voice Unavailable (RESOLVED)
Known Issue - "&" Symbol Causing Non-English WellSaid TTS to Fail
Known Issue - Vyond Go Talking Head and Narration Templates (RESOLVED 8/26/2024)
Known Issue- Firefox Audio Lag While Previewing
Troubleshooting and Other Technical FAQ
500 Internal Server Error
How long of a video can I create?
General Troubleshooting Recommendations
How do I reset my password?
How do I generate a HAR file for troubleshooting?
Email Troubleshooting
See all 7 articles
Selling & Licensing
Shutterstock Claims on Youtube
What is a Certified Production Partner?
Can I use Vyond assets in materials other than my videos?
Can I monetize videos I create with Vyond Studio?
Selling Vyond Videos on Fiverr
May I create a TV commercial with your software?
See all 8 articles
Video, Image, and Compression Management
How do I merge two or more videos in QuickTime?
How do I calculate the size of imported images?
Unable to import MP4 file
Can the aspect ratio be changed on a video?
What third-party tools can I use to edit audio, video, and graphic files?
What bitrate does the platform use for downloaded videos?
See all 12 articles
Browser and System Requirements
What are the system requirements for Vyond?
How many browser tabs can I have open in Vyond Studio at any given time?
Do you have open source attribution page?
How do I clear my browser's cache?
How do I disable my browser's extensions?
Can I password protect videos?
See all 10 articles
Security and Privacy
Is Vyond Impacted by CrowdStrike Outage on 7/19/2024?
How do I Report a Security Vulnerability?
Does Vyond Sell Customer Data?
Do I need to whitelist URLs for Vyond if I'm a network administrator?
Why am I being emailed an authentication code to log in?
Is Vyond affected by the Log4j vulnerability (CVE-2021-44228)?