Technical Help

Known Issues and System Maintenance

• Known Issue - Multiple Tabs Error
• Known Issue - Certain Text-to-Speech Voice Unavailable (RESOLVED)
• Known Issue - "&" Symbol Causing Non-English WellSaid TTS to Fail
• Known Issue - Vyond Go Talking Head and Narration Templates (RESOLVED 8/26/2024)
• Known Issue- Firefox Audio Lag While Previewing

Troubleshooting and Other Technical FAQ

• 500 Internal Server Error
• How long of a video can I create?
• General Troubleshooting Recommendations
• How do I reset my password?
• How do I generate a HAR file for troubleshooting?
• Email Troubleshooting

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Selling & Licensing

• Shutterstock Claims on Youtube
• What is a Certified Production Partner?
• Can I use Vyond assets in materials other than my videos?
• Can I monetize videos I create with Vyond Studio?
• Selling Vyond Videos on Fiverr
• May I create a TV commercial with your software?

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Video, Image, and Compression Management

• How do I merge two or more videos in QuickTime?
• How do I calculate the size of imported images?
• Unable to import MP4 file
• Can the aspect ratio be changed on a video?
• What third-party tools can I use to edit audio, video, and graphic files?
• What bitrate does the platform use for downloaded videos?

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Browser and System Requirements

• What are the system requirements for Vyond?
• How many browser tabs can I have open in Vyond Studio at any given time?
• Do you have open source attribution page?
• How do I clear my browser's cache?
• How do I disable my browser's extensions?
• Can I password protect videos?

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Security and Privacy

• Is Vyond Impacted by CrowdStrike Outage on 7/19/2024?
• How do I Report a Security Vulnerability?
• Does Vyond Sell Customer Data?
• Do I need to whitelist URLs for Vyond if I'm a network administrator?
• Why am I being emailed an authentication code to log in?
• Is Vyond affected by the Log4j vulnerability (CVE-2021-44228)?